Complaints Procedure

At my-Let we value all our customers and endeavour to support you in any way we can. If, however, you feel that we have fallen short of your expectations, we will do whatever we can to resolve your issues. We promise to be transparent in all our dealings with you during this process.

If you are unhappy with any aspect of our service you have received, please contact us at

We will endeavour to respond the same day but always within 3 working days.

If we are unable to resolve your issue or you are not satisfied with the outcome of our investigations we will provide details of how to contact The Property Ombudsman ( of which my-Let is a member) who will be able to independently review your complaint and how we handled it.

The Property Ombudsman’s decision will be treated as final. Details of the complaint procedure can be found at: