We make charges for our services as they become due so you will not be charged for a service unless we have undertaken it or are about to do so. This means that in general it is not appropriate for us to give refunds.

Exceptional circumstances

We will however give refunds in exceptional circumstances and at our absolute discretion. Examples of where a refund could be applicable would be:

  • Where we have made an error or it can be shown that we have over charged.
  • The particular case of a Prospective Tenant application fee where the property is withdrawn after the application has been made and paid for. In this case the tenant/applicant would be refunded their application fee only.